KUCHING: AmBank remains resolute in supporting Bank Negara Malaysia (BNM) efforts in bid to strengthen safeguards against online scams.

In a statement, it said, the bank has implemented several robust measures aimed at tightening security and ensuring a safe banking experience for its customers.

“Safeguarding our customers’ data and protecting their banking activities remain our utmost priority. Fraud perpetrators are ge ing inventive in deceiving unsuspecting consumers and finding ways to obtain personal information such as email addresses, usernames and passwords.

“To deter fraud in today’s digital economy, it is imperative for financial institutions to constantly innovate its online security measures that go beyond the traditional authentication methods.

“In line with AmBank’s commitment to customer safety, we are continuously enhancing our security features and detection rules, including periodic reviews and alerting customers on unusual activities,” said AmBank Group chief executive officer Datuk Sulaiman Mohd Tahir.

Since 2022, AmBank has been on track with BNM’s steer of five additional security measures. AmOnline transactions have migrated away from sending SMS OTP. All transactions must be authenticated via AmSecure so token, embedded within the AmOnline app, which is restricted to only a single mobile device. Users must observe a cooling-off period and undergo a multi-factor authentication for first time enrolment of mobile device, and any device change request.

Customers have the option to block their credit card or deactivate their AmOnline (Kill Switch) at the tip of their fingers to self-suspend their credit card or online banking access in the event of suspicious activities. In compliance with cyber security requirements, AmOnline can only be accessed using up-todate version of web browsers and supported mobile operating systems.

AmBank has ceased sending SMS messages with hyperlinks and phone numbers.

AmBank has also made it a priority to raise awareness and educate customers about scams and fraud. On-going programmes are available at all its customer touchpoints including the inaugural cyber security awareness webinar for our customers held on May 5, 2023, in support of the #JanganKenaScam campaign.

Customers are urged to stay vigilant of suspicious activities and alert our 24/7 Contact Center in the event of dubious transactions.

Customers facing any malicious transaction using their AmBank account, please call AmBank Contact Centre at 032178 8888 immediately or email us at customercare@ambankgroup. com or visit its nearest branch.

In line with AmBank’s commitment to customer safety, we are continuously enhancing our security features and detection rules, including periodic reviews and alerting customers on unusual activities

Datuk Sulaiman Mohd Tahir